About Autoserv America

• About us
• How to contact us.
• See what people are saying about us.
• Meet the management.

If you were not completely thrilled with your last car shopping experience ... you might not be surprised to learn that a majority of buyers surveyed by Kemper, a national market survey company, have said that buying a car is their"... most stressful buying experience."

Another survey by Yankelovich Partners, Inc., finds it, "... the most anxiety provoking and least satisfying of any retail experience."

Not surprising, because whether first time shopping or you've done it before, you're often unsure if you are purchasing the right vehicle or paying a fair price or whether leasing would be a better approach.

Your dealer does not always provide the answers. Someone isn't doing their job. Someone isn't providing the right information. Or someone is displaying an annoying lack of business sense.

And you just can't wait to encounter those stereotype high pressure car selling practices.

Autoserv America is changing that!

Fair Dealers In Our Network Assure You:

• Buying or leasing a new or used car can be painless.
• Vehicles intended for purchase or lease meet your needs and wants.
• Quality of service during and after the sale equals or exceeds your expectations.
• Vehicles are offered at the best competitive prices.

Fair Dealers Certified By Autoserv:

• Deliver the best deal available for the new or used car you select.
• Provide an informational non-pressure selling environment for Autoserv America referrals.
• Give you the respect you deserve during and after your shopping decision.
• Await your call or visit at your convenience.

This service costs you nothing!

Why Can We Do It?

During many years in the Automobile Industry we have gained valuable insights and ideas through thousands of customer/dealer transactions. We used this experience to design simple, easy to use guidelines to assist you in the purchase or lease of a new or used automobile.

Our team consists of people involved in the business for over 100 years between them. None less than 10 years. Every team member had senior level management responsibility. Everyone has an individual reputation for achievement. We are customer oriented and dealer friendly.

These cornerstones of success give us the leadership and capacity to both recognize and earn the confidence of good dealers delivering genuine value to customers. These dealers have been selected to participate in our Fair Dealer Network.

Our Message For Both Buyers And Sellers:

• The cost of buying a car is too high.
• The cost of selling a car is too high.
• The cost of keeping customers satisfied and a continuing source of new business is less than the cost of continually competing for new business.

Objectives of Autoserv America Are:

• To reduce the cost of buying or leasing automobiles.
• To reduce the cost of selling automobiles.
• To develop a better relationship between buyers and sellers.

An Important Comment

"Dramatic changes are taking place in the automobile business that can work to the advantage or disadvantage of both buyer and seller. While buyers and sellers are responsible for safeguarding their own interest, the preservation of a competitive marketplace is in their mutual interest.

Unfortunately, there is a trend in the automobile industry to artificially limit competition. This means drastically reducing the number of dealers available for your shopping pleasure (or displeasure as the case may be). Fewer dealers mean less competition for your business and higher prices for you, the consumer.

Open competition regulates the price of an automobile to a level satisfactory to the buyer and seller. It is capable of weeding out inefficient dealers at the same time.

Dealers participating in our Fair Dealer Network are evidencing their desire to meet the present and future challenges of the marketplace. Their success in this endeavor is ultimately to the benefit of the consumer."

Roy Pologe, President Autoserv America, LLC For further background regarding Mr. Pologe's comments, see Current Events And Commentary

What People Are Saying About Us

Tremont Credit Union always seeks to improve the values and privileges we offer members... So before you buy your next automobile, contact Autoserv America. Ross Edsall - Chief Operating Officer Thanks for making everything so easy. The price was great, but your delivery system was even better. Fred Garmon - Newton, MA We heard about your shopping service and we've got a new Dodge Caravan in the driveway. You took care of everything including the trade. And we're still smiling. Michael & Linda Albert - Ashland, MA I really find this hard to believe. You delivered my Windstar from Seekonk, Mass., to Lakewood, New Jersey. We did it all over the telephone. ... and got it all right. I've been talking about you all day. Dr. Teresa Thomas - Lakewood, NJ Not the car we originally intended to buy, but the right one for us ... and for a lot less than we were prepared to spend. Nice car. Nice dealer. Nice service. Milton & Natalie Steinberg - Belmont, MA When you are in business you just can't afford the time it usually takes to select and shop for a car. You saved us money on the Mercury, but lots more saved time. We'll do this again. Hal Green, President Infinart, Newton Highlands, MA You've got the magic cure for car buying ills. Dr. Richard Kalish, Medical Director, So. Boston Community Health Center I called you from Europe and had my Subaru Forester S delivered the day after I landed at Logan. What a way to buy a car. Valerie Chapman - Littleton, MA Management Principals Roy Pologe - CEO and President Mr. Pologe has been engaged in retailing for nearly 30 years. The last 16 years in the Automobile Marketing and Distribution Industry. Dealerships which he managed, achieved top awards for both sales and customer satisfaction. Prior to entering the automobile business, his work in data analysis pioneered methods now used by major retail organizations. He led the way in developing programs which addressed the need to maintain the customers' expectation of service and efficiency. He designed major innovations that resulted in extensive cost reduction. He forged cooperative endeavors between manufacturers and retailers that produced efficiency and effectiveness in increased sales and reduced costs. He has been a featured speaker and panel participant at Seminars of the National Retail Merchants Association and the Institute for Mass Marketing. Roy Pologe, President   Mordehai (Michael) Natanel - Vice President, Operations Mr. Natanel began a 21 year association with the automobile business while still in high school. His part time employment as an engine parts cleaner led to working as an auto technician, engine rebuilder, service advisor, parts and service manager, and managing an automotive service center with the United States Air Force. While in the military, Mr. Natanel continued his education with the Community College of the Air Force. Upon his honorable discharge, he joined a major insurance company. It was there that he found a new direction; consultative selling. His zeal for sales knowledge led him to attend as many training courses and seminars as possible. He then returned to the auto industry where his career progressed through sales and positions in leasing, after-sale, finance and sales management. Mr. Natanel was invited to participate in the Saturn Sales Training Evaluation Conference in Springhill, Tennessee, and was instrumental in the organization and opening of one of the country's first Saturn dealerships. It is Mr. Natanel's belief that, every consumer should be able to receive the benefits of the "Saturn experience" with the purchase of any automobile. Mr. Natanel is married and resides in Holliston, Massachusetts. Michael Natanel, Vice President, Operations

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